Checkout Problems

Payment Submission Issues

Should your payment be declined, please double-check the following items and try again:

Paypal

• The shipping address for your order must match the shipping address listed on your PayPal account.
• To place an order using both store credit and PayPal, apply the store credit before clicking Continue with PayPal.
• PayPal may place limits on the number of transactions or the value of those transactions monthly.
• Confirm that you have available funds in your PayPal account or that you have linked a credit card, debit card, or your bank account.

Credit/Debit Card

• The billing address for your order must match the address on file with the issuer of the card.
• The expiration date must be correct and must not have passed.
• The CVV code must match the one on the physical card. The CVV code is a three-digit number on the backs of Visa, MasterCard, and Discover cards, and a four-digit number on the fronts of American Express cards.
• Multiple unsuccessful attempts to complete an order may result in your financial institution either placing a hold on your account or showing an authorization hold on funds within your account. Please contact your bank to resolve. See Authorization Holds under Payment Options to learn more.

Over 249 Line Items

Orders containing more than 249 unique items may result in a credit card processor declining payment. 

To place an order containing more than 249 unique items:

• Select "Bank Wire Transfer" as the method of payment.
• In the comment section of your order, add either "Contact me for payment," (if paying by credit or debit card) or "Send PayPal Invoice."

Over 50 Line Items (Guest Checkout)

Guests are limited to adding 50 individual line items to their cart. Please create an account to purchase more items.

Other Checkout Issues

If you encounter a technical issue that prevents you from checking out, try these troubleshooting suggestions:

• Turn off any ad blockers.
• Disable any Norton or McAffee browser add-ons that may be installed.
• Sign out and sign back into your account.
• Use a different browser.
• Clear your cookies and cache.

If the situation persists, please contact us with the following information:

• The link provided by whatismybrowser.org with your browser information
• The URL (web address) of the page containing the issue
• Whether or not you have enabled cookies and cleared your cache
• Whether you have disabled any ad blockers
• Your Star City Games® login ID
• A description of the problem (screenshots are extremely helpful)

Additional information, such as the product you tried to order, the time of the error, and any other noticeable details, is appreciated and may help expedite a resolution to the problem.

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